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To maintain a calm and relaxing atmosphere, please keep mobile phones off or on silent.
Respect the privacy of ongoing sessions by speaking softly and using shared spaces considerately.
Sessions should be booked in advance to guarantee availability. Walk-ins are accepted only when space permits.
If you are unsure which treatment to choose, please consult our team before or during your visit—we’re happy to help.
Arrive at least 10 minutes early to relax and complete any necessary forms, including medical evaluations for first-time visitors.
Sessions end on time regardless of late arrival, which may reduce treatment duration. This helps avoid delays for all guests.
Gift vouchers are valid for 6 months from the date of purchase.
Treatment packages must be used within 1.5 months (6 weeks) from the date of purchase.
The purchase of a session package does not guarantee availability with a specific therapist. Therapist schedules may vary by day, location, or time period. The company is not responsible if a preferred therapist is unavailable during the 1.5-month validity of the package. We recommend booking sessions in advance to ensure availability.
In case of cancellation, please notify us at least 3 hours before your scheduled session.
Timely notice allows us to accommodate guests on our waiting list.
Cancellations made less than 2 hours before the appointment may result in the session being deducted from your package.
Cancellations made less than 1 hour before will be deducted from any package.
Prices increase by 10% on Sundays and Bank Holidays.
Couples’ sessions on Sundays and Bank Holidays require prepayment at booking. Failure to prepay will result in booking cancellation.
Gift vouchers and package sessions are valid for redemption from Monday to Saturday only. They cannot be used on Sundays or Bank Holidays.
Please inform your therapist in case of any special condition (allergies, heart conditions, or pregnancy) in order to suggest the appropriate session adjustment. In case of pregnancy doctor’s permission is required.
It is advised that you avoid any skin treatments (such as waxing, self-tanning, etc.) prior to your session. Please inform us at the time of booking for personalized guidance.
Sessions may be modified for your safety based on health disclosures. Certain health conditions, may restrict service provision
Minimum age is 16. For younger clients, a parent or guardian should be present.
Please shower beforehand and maintain personal cleanliness.
While we love pets, pets are not allowed inside the boutique due to potential allergy concerns among our clients.
To get the most out of your session at Stretch & Relax, here are a few simple but important guidelines:
There are certain situations where it’s best to postpone your appointment:
Massage is only allowed with your doctor’s consent if you have:
Your safety and well-being are our top priorities. If you’re unsure about your condition, please consult your doctor and inform us before your visit.
Garments are removed during treatments, but draping ensures privacy and comfort. Swimwear or suitable attire should be worn when appropriate. Disposable underwear and slippers are available if you wish.
Please keep voices low and avoid phone use. Any inappropriate behavior (verbal/physical) may result in removal without refund.
Feel free to inform your therapist if pressure is uncomfortable, or if you feel too hot, cold, or wish to stop at any time.
Drink plenty of water before and after your treatment and take some quiet time to relax. Follow any guidance given by your therapist.
Non-compliance with our etiquette may lead to suspension of access or termination of packages without refund. We reserve the right to remove any client who does not adhere to our policies.
Clients are responsible for accurate health disclosures and for their personal belongings. We recommend leaving valuables at home as we cannot be held liable for loss or damage.
Our terms may change; clients will be notified in advance. Continued use indicates acceptance.
Arrive 5 minutes earlier, and wear comfortable clothes. Non-slip socks are adviced.
Follow instructor directions and return/clean equipment after use.
Use changing rooms for outerwear. Please leave your shoes at the entrance—shoes only. No footwear is allowed inside the class space.
The instructor schedule for Pilates classes is available on our website and in the Stretch & Relax Pilates App. However, please note that instructors may be substituted without prior notice due to emergencies, unexpected changes, or force majeure. While we aim to maintain consistency, such changes may occur to ensure uninterrupted service.
Active subscription is required to book classes.
Download our booking application here: Stretch&Relax Pilates Application
Bookings can be made up to 5 minutes before class start.
Cancel at least 12 hours in advance to avoid deduction from your package.
Cancellations may be rescheduled based on availability within your package validity.
You will receive booking and subscription renewal reminders only if booked via the app.
Personal sessions outside subscriptions must be prepaid.
Don't forget to bring your positive mood! Sterilized towels and bottled water are provided by us to all members before the start of each class.
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